Knowledge Base

Who we are

What Ovation Playlists is, who we built it for, and what actually happens when you run a campaign with us.

How we work with curators

How playlists enter the Ovation network, how we vet them, and how your song actually gets pitched.

Setting up your first campaign

How to open the campaign builder and add your first song to a new Ovation campaign.

Logging into your dashboard

How to sign in to the artist dashboard with a magic link and keep track of your campaign.

Tracking your campaign progress

How to read your campaign's status, playlist placements, and timeline in the artist dashboard.

Contact us about your campaign

How to reach your campaign manager and read replies through the support thread on your campaign.

Downloading your invoices

How to find, save as PDF, and complete the billing details on your Ovation invoices, for campaigns and subscriptions.

How refunds work

When you get a refund, how much you get back, when it arrives, and where you see it in your dashboard.

How subscriptions work

What a subscription is, what it costs, and when you're charged.

Starting a subscription

How to start a subscription from your campaign page or from one of our emails, and confirm your card.

Managing your subscription

How to check, cancel, resume, or restart a subscription, and what happens if a payment fails.

Updating your account details

How to update your display name and profile photo from your dashboard settings.

Deleting your account

What happens to your data when you permanently delete your Ovation account.